Please read the Terms & Conditions below first before completing the Order Form. Once you have completed it return to the Prices & Info page where you can post a deposit below the prices table. When I have received your deposit I will email you to confirm your order and send an invoice / receipt. If you have any questions or queries please don’t hesitate to contact me at any time.
Terms and Conditions
Before ordering your pet portrait it is important you read the Terms and Conditions. Please do not hesitate to contact me with any questions.
7 Day Money Back Guarantee
You have a 7 day money back guarantee from the date of your order to receive a full refund.
Cancellation Before Artwork Begins
I require a non-refundable deposit to secure a place for your order in my work schedule — US$75.00 for black & white portraits and US$150.00 for color portraits. If you wish to cancel your order prior to artwork commencing and after 7 days of placing your order, the deposit is retained to cover administration costs, preliminary mockups, and my time.
Half Payment before work commences
I require half payment to be made before commencing work on any portrait. An invoice for the final balance owing will be emailed to you just prior to my completing work on your portrait and after you have viewed and approved artwork. This can be paid online on my web site.
Cancellation of Completed Artwork Before Shipping
If you wish to cancel your order on completion of the portrait but before it is shipped, I will retain the non-refundable deposit plus 50% of the final payment total.
Rejection of Portrait Once Received
You will be given the opportunity to approve the portrait before it is shipped, however upon receiving the artwork, should you be unhappy with it and would like a refund you have 7 days to return the portrait in the condition it was received and in its original packaging. I will retain the non-refundable deposit plus 70% of the final amount total to cover shipping and handling costs.
Currency Exchange
Prices are quoted in US dollars and you will find an international currency converter on the Prices & Info page for your convenience. For those living outside the U.S., international orders will exchange at the current rate for your country at the time payment is made. Please note that any refunds will be made in US dollars and I cannot be held responsible for any loss due to exchange rate fluctuations.
Gift Vouchers
Gift Vouchers are non-refundable and are valid for 1 year from the purchase date. Please be aware that my prices can change at any point without notice and may affect the value of the gift voucher.
Delivery
I can arrange for portraits to be delivered worldwide and provide a range of delivery services depending on the destination. Delivery costs are always subject to change and can be estimated for you prior to an order being placed.
Damage in Transit
Portraits are packed to a very high standard however, in the unlikely event it is damaged, please photograph the packaging and artwork and email me immediately. The artwork is to be returned to me in its original packaging at your cost. Once it is received I will redraw the portrait at no additional cost. The lead time will depend on my work schedule at that time.
Copyright
I retain copyright on all portrait artwork I produce and reserve the right to use it on my website and elsewhere as promotional material. Emails from clients may also be used, in whole or in part, as testimonials on my website. Should a client wish to use or reproduce in whole or in part any artwork produced by me must first seek permission by emailing me.
Privacy Policy, Cookies and Security
I hereby undertake never to sell, distribute or lease your personal information to any and all third parties. All transactions carried out on my website through Paypal are safeguarded by Paypal's privacy policies as dictated by U.S. and international statutes, as is their use of cookies for gathering information pertaining to transactions utilizing their site.
7 Day Money Back Guarantee
You have a 7 day money back guarantee from the date of your order to receive a full refund.
Cancellation Before Artwork Begins
I require a non-refundable deposit to secure a place for your order in my work schedule — US$75.00 for black & white portraits and US$150.00 for color portraits. If you wish to cancel your order prior to artwork commencing and after 7 days of placing your order, the deposit is retained to cover administration costs, preliminary mockups, and my time.
Half Payment before work commences
I require half payment to be made before commencing work on any portrait. An invoice for the final balance owing will be emailed to you just prior to my completing work on your portrait and after you have viewed and approved artwork. This can be paid online on my web site.
Cancellation of Completed Artwork Before Shipping
If you wish to cancel your order on completion of the portrait but before it is shipped, I will retain the non-refundable deposit plus 50% of the final payment total.
Rejection of Portrait Once Received
You will be given the opportunity to approve the portrait before it is shipped, however upon receiving the artwork, should you be unhappy with it and would like a refund you have 7 days to return the portrait in the condition it was received and in its original packaging. I will retain the non-refundable deposit plus 70% of the final amount total to cover shipping and handling costs.
Currency Exchange
Prices are quoted in US dollars and you will find an international currency converter on the Prices & Info page for your convenience. For those living outside the U.S., international orders will exchange at the current rate for your country at the time payment is made. Please note that any refunds will be made in US dollars and I cannot be held responsible for any loss due to exchange rate fluctuations.
Gift Vouchers
Gift Vouchers are non-refundable and are valid for 1 year from the purchase date. Please be aware that my prices can change at any point without notice and may affect the value of the gift voucher.
Delivery
I can arrange for portraits to be delivered worldwide and provide a range of delivery services depending on the destination. Delivery costs are always subject to change and can be estimated for you prior to an order being placed.
Damage in Transit
Portraits are packed to a very high standard however, in the unlikely event it is damaged, please photograph the packaging and artwork and email me immediately. The artwork is to be returned to me in its original packaging at your cost. Once it is received I will redraw the portrait at no additional cost. The lead time will depend on my work schedule at that time.
Copyright
I retain copyright on all portrait artwork I produce and reserve the right to use it on my website and elsewhere as promotional material. Emails from clients may also be used, in whole or in part, as testimonials on my website. Should a client wish to use or reproduce in whole or in part any artwork produced by me must first seek permission by emailing me.
Privacy Policy, Cookies and Security
I hereby undertake never to sell, distribute or lease your personal information to any and all third parties. All transactions carried out on my website through Paypal are safeguarded by Paypal's privacy policies as dictated by U.S. and international statutes, as is their use of cookies for gathering information pertaining to transactions utilizing their site.
